Frequently Asked Questions
Everything you need to know about lighting up your smart home.
What shipping methods do you offer?
We provide standard and expedited shipping options across the globe. Delivery times typically range from 3 to 7 business days depending on your location.
Are Nanoleaf products compatible with my smart home ecosystem?
Yes, our products are designed to work seamlessly with Apple HomeKit, Google Assistant, Amazon Alexa, and Samsung SmartThings.
What is your return policy?
We offer a 30-day return policy for items in their original packaging. Please contact our support team to initiate a return authorization.
Do I need a separate hub to control my lights?
Most Nanoleaf products connect directly via Wi-Fi or Thread and do not require a dedicated proprietary hub, though a Thread Border Router is recommended for the best experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna in select regions.
Is there a warranty on Nanoleaf products?
All Nanoleaf hardware comes with a limited 2-year warranty covering manufacturing defects from the date of purchase.