Returns & Exchanges

At Nanoleaf, we want you to be completely satisfied with your smart lighting experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Pack Your Items

  Place the products in their original packaging with all included accessories and manuals to ensure a smooth inspection.

• 3.
  Ship It Back

  Print the provided prepaid shipping label and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-10 business days.